The Simple Solution To Overloaded Community Managers

August 13, 2010Comments Off on The Simple Solution To Overloaded Community Managers

Nancy Strauss and Anna Buss’ Online Communities Handbook has some interesting tips for being an efficient community manager.

These including writing clear, updated, FAQs, semi-automating elements of the community (bad word filters), have standard replies to send to members.

There is a simpler solution. If a community manager becomes overwhelmed with the level of work. Hire another online community manager.

If the community manager has been so successful s/he needs help, then hire more. Don't try to change how they're doing the work. They're doing a great job. If you can't justify the budget, then why are you developing a community?

 

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