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Author: Richard Millington

Don’t Fight Preferences: How To Avoid Community-Killing Errors

Don’t make a killer mistake in your community by trying to fight against member preferences. Here are some things you can get right right now.

The ‘Community Everywhere’ Era Has Arrived: Don’t Waste This Opportunity

The Community Everywhere Era

Community building has changed and so must we. Learn the strategies you need to use to prevail in the new era of community building.

How To Set Up The Community-Driven Impact Score To Measure Your Community ROI

Last year we introduced the Community-Driven Impact Score. This is essentially a system for measuring communities. It’s similar to CSAT or NPS, which asks members

What Does A Complete Community Strategy Look Like?

I’ve seen community strategies which range from a couple of slides to 120+ page documents. The two documents serve entirely different goals – but both

Event-Driven Community Strategies: Aligning The Pieces Together

Discover how to select the right goals for your event and create the strategy to match.

The Perfect Member Profile: Four Ways To Do It Better

You should stop trying to drive as much engagement as possible within a community and instead try to find the level which brings the best value without encountering more problems.

Stop Trying To Maximise Engagement, Find The Optimal Level of Engagement Instead

See what influences community engagement

You should stop trying to drive as much engagement as possible within a community and instead try to find the level which brings the best value without encountering more problems.

Creating A Community Strategy Which Actually Works (Free Handbook)

After around seven months of work, we’re today publishing our detailed handbook for developing a data-driven community strategy. This guide goes deep into methodologies of

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