Community Strategy Insights

The latest insights on community strategy, technology, and value by FeverBee’s founder, Richard Millington

Make ‘Ask The Community’ The Default Option

Richard Millington
Richard Millington

Founder of FeverBee

Okta (a client) recently revamped their help and community experience.

This is what it looked like before:

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This is what it looks like now:

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It’s a lot better now.

There is also one major difference, the ‘Open a case’ button has disappeared from the top navigation bar and is instead dropped into a ‘Get Support’ tab at the bottom of the page.

This forces members to browse to find the answer via the help center and the community before lazily opening a case without doing any research.

In turn, this drives more people to the community. Sometimes tiny tweaks like these can have a bigger impact than you imagine.

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