Month: June 2019

This August, I’ll be coming back to Sydney, Australia, to speak at Swarm about building communities which are indispensable to both your organization and your

I scraped a large sample of data from the Sonos community and reviewed what percentage of contributions the top 20 members are responsible for. It’s

Spend 10 minutes watching Priya Parker discuss The Art of Gathering (trust me). Imagine a gathering where: You can’t mention your work. You can’t talk

Many communities devote their homepages to showing a list of categories. Don’t do this. A member with a burning question should be able to ask

Quick Note – I’ll be in Amsterdam July 22-23, I’d love to meet community pros in the area. * * * * * It’s not

There’s little point in having a private community if it’s not exclusive. You lose all the benefits of an open community, without the gains in

Community goals tend to fall into two buckets, umbrella targets and precision targets. If your target is to increase the number of active participants, reduce

In 2013, we were hired to try and revive a community in the finance sector which had struggled to reach critical mass since it was

One of our common observations with clients is they want their communities to be bigger and more active without doing anything to deliberately attract more