Getting Support For Community By Seeking Advice

Getting Support For Community By Seeking Advice

There’s a common mistake to avoid when trying to gain internal support.
The mistake is to go to other departments and tell them how the community can help.
I know, this sounds like exactly what you should be doing.

Talking To Members Saves Time

Talking To Members Saves Time

Of course, you can find the time to interview at least 1 member per week.

Talking to members saves time.

It lets you stop working on things that won’t succeed, it lets you zero in on what members are passionate about, and it lets you phrase messages in the language of your members.

Finding The Platform vs. Finding The Time

Finding The Platform vs. Finding The Time

Yes, you found the perfect platform.
But have you found the time?
Most people underestimate the time it takes to bring a platform to life.

More Attention On The Most Popular Topic

More Attention On The Most Popular Topic

Your members will want to engage in some topics more than others.

It makes no sense to give all topics equal prominence, nor respond to every topic with equal speed.

Let Members Help

Let Members Help

Before we published our strategy guide, we solicited feedback from 20 or so people. It made the final result infinitely better than what it otherwise would have been.

We also did this for our community platform comparison tool and another upcoming guide.

Flying Blind With Tech Partners At The Controls

Flying Blind With Tech Partners At The Controls

We often come across disgruntled prospects who have flown blindly into building a community.

This happens when a senior executive decides to create a community (and typically drops the task upon someone in marketing).

This person speaks to a few platforms and picks a vendor they like best. The vendor recommends a trusted implementation partner.

They Didn’t Want To Talk To Each Other

They Didn’t Want To Talk To Each Other

Last year, one community manager in the accountancy sector mentioned their target audience didn’t want to talk to each other.
That’s pretty devastating to discover, but is it true?
If you drop a group of accountants in a room together will they sit alone and avoid eye-contact?

Avoiding The Biggest Community Problem Because It’s ‘Hard’

Avoiding The Biggest Community Problem Because It’s ‘Hard’

Speaking to a community manager last week, she mentioned her biggest problem was proving the value.

Her boss wanted to know what impact engagement had upon customer retention but she didn’t have the numbers.

A snippet from the conversation:

Starters And Finishers

Starters And Finishers

t’s far more fun to make the big announcement and get a lot of attention than it is to sustain interest and overcome hurdles along the way.

This makes big announcements pretty much worthless. It also makes really pushing ahead with the task long after the attention has shifted elsewhere incredibly valuable.
People lose interest even in the very biggest projects.

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