Month: September 2016

Most people work from a simple assumption (e.g. “higher levels of activity per member, an increase in retention rates”). This means you measure activity per

“What should I measure?” is the worst question you can ask. It shows you don’t know what you’re trying to achieve or what you plan

In the past 12 months, we’ve doubled our client roster. We’re now looking for a talented junior consultant to help our clients build better communities

A bit of a rant. We’re promising too much to too many. Early branded communities were built by brands with a large, passionate, audience. It

Every summer people ask whether they should be worried about declining traffic in a community. Is this a blip or is it a dip? Summer