List of Ideas

Last summer YCombinator posted a list of ideas they would like to fund. I imagine that’s quite motivating. You don’t have to guess what they

The Individual Roadmap

Early on I tried forcing our team to take training. That didn’t work well. I’m effectively telling them “you’re not good enough”. I’ve tried giving

Alcoholics Anonymous

Competence factors work in support groups too. If you attend an alcoholics anonymous (AA) meeting, you’re provided with advice and personal experiences (skills) to fight

What’s The Best Compliment You Can Receive?

Last year, I sent an email to 10 members of a forum-based community who had been named member of the week (MOTW) in the past

Competence Factors and Deep Engagement

Most organisations chase visible engagement metrics. It’s soul-crushing work that condemns you to posting click-bait on social channels in pursuit of valueless activity. It robs

All That Engagement

Take five minutes to read this. “I’m 27 years old and have been building an online following for 10 years, beginning with a popular Livejournal

Myth Picking And Member Behavior

Our current beliefs about engagement are insane. Here’s a common one: The more engagement you get, the more value you generate. This is a really

Mastering Old Skills, Learning New Ones

[vc_row][vc_column][vc_column_text]Video editing is complex and overwhelming. Thanks to some great resources, I’m finally getting the hang of it. Like any skill, you get to 80%

Million Dollar Engagement Stories

A friend of mine earns $215k every year doing digital engagement. He hasn’t updated his Twitter account in 7 months. His Facebook page is empty.

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