Month: January 2015

Member identity systems haven’t changed much in 10+ years. A member completes a registration form, like the one below, and they get a cookie to

How to get people to ask questions in online communities of practice and knowledge sharing communities.

If you had the choice, would you want a witch doctor to treat your illness or a trained professional? The social space is filled with

We began this journey 7 years ago with a belief that we could use proven social science to help people build better online communities. We

In our workshops, I often use a case study of an organisation who weren't gaining many new members through social media (according to Google Analytics).