Month: December 2013

Last year, Michael Schrage asked a great question of organizations; 'who do you want your customers to become?' This same question drives to the heart of

I recently reached out to five people I admire to ask about the best forum platforms.  Most had experience of 1 or 2, the rest

A big fear preventing knowledge sharing is the fear of being seen as not an expert. Many people, in the knowledge economy, are hired to

For 2 years, Wikipedia ran a collaboration of the week. Each week, users would nominate an article (or several articles) for the group to dramatically

Since our creation, we have continued to bring community expertise to different countries, different sectors, and through a wide variety of products and services. As

It’s hard to find two organizations that developed a community the same way. Some begin with big top-down processes driven by the CEO. The CEO, or

We recently did a touch point analysis of Community Geek. There are two goals. First, check each touch point correctly reflects the message we want

A few things are coming up: 1) CommunityGeek. We’re accepting another 15 people to join CommunityGeek. If you love discussing the social sciences (psychology, social-psychology etc…)