Month: August 2012

Sometimes organizations launch a community for multiple groups at once. You might create multiple communities around products, languages, regions, departments, or other existing groups.  Organizations

Last week I used a symbol some people didn’t know ‘CoP’. It meant a community of practice, essentially a community for people that participate in

Internal charts are usually idealistic and irrelevant. I don’t care where the community manager sits within the organization. We’ve worked with community managers from HR,

We attend a lot of meetings that focus on innovative concepts rather than applying best practices.  Best practice is proven to achieve results in the

A quick example. Take a look at Home Energy Pros.  It’s another successful community of practice created on a simple white-label platform. It’s one of

We all know what social proof is by now. Yet many communities don’t use it as often as they should. To brutally simplify it, people

We’re excited to announce the dates for the Autumn semester of The Pillar Summit’s Professional Community Management course. The semester will run from September 24th –

Perhaps the biggest benefit of using your own platform is you get to control the journey from newcomer to regular participant. Facebook, Twitter, white-label software,

Matt Cheney points to this disgruntled Hacker News member. The community isn’t the same anymore, he says, people are less constructive, less helpful, more snipey.