Month: May 2012

Sometimes tiny tweaks can make a profound impact upon a community. A situation like this is common: An organization is struggling to get people to

We’ve written before about the get more involved area and letting members apply their skills to the community (ABCD). Kraut and Resnick suggest something even

There is a process from maturity to mitosis that needs to be initiated by the community manager.  If you’ve done your job right, at some

Patrick writes about a member pretenting to commit suicide.  What should the community manager do? The problem isn’t what to do for this situation (it

There is a big difference between members that visit to see what’s new in the community and members that visit to see the response to

Kevin writes a terrific post about employee value. In the same department, you have a social media manager.  You’re paying this guy $70,000 per year,

There is a worrying trend to spend disproportionate amount of time on the worst members of the community, usually at the expense of the best. 

There are thousands of tactics that will make the level of activity in the community go up.  Initiate a poll on a topical issue and

It’s registration deadline day at The Pillar Summit. If you’re on the fence, there are 10 reasons why you might want to consider this course: