Month: May 2012

People join a community for a reason. That reason is a benefit. It’s something members consciously want. It’s aligned with their goals and motivations. The

Optimizing the platform (the user experience) is part of the community manager’s role which tends to get overlooked. Once it’s developed, most people leave it. 

Let’s split community feedback on your products/services into two types; prompted and unprompted.  Prompted feedback happens when you ask members to give you feedback. Forum

Back to Monday’s post, what would be the benefit of growing the community? How long does it take to get 1 extra active member? What

Yesterday we launched a free community engagement masterclass (still open). Over 100 people joined in a few hours. Some people gave long introductions, some gave short

We know some of you are considering The Pillar Summit course, so we’ve decided to give you an opportunity to try it out. Next week