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“Didn’t You Bother To Read The Previous Responses?”

Richard Millington
Richard Millington

Founder of FeverBee

That’s not a helpful response.

Think of the absurdity of that statement too.

Did someone new to the community take the time to search for every previous thread related to the question (every answer) to see if any of those solutions worked?

Let’s assume this is expected. How would a newcomer know the right terminology to search for? How would they know if the previous answers were still current? How would they know if the listed solution was the best solution to their particular variation of the problem?

They could try multiple searches and test every solution, or they could simply ask the community and hope someone can help. Which, unsurprisingly, is exactly what most people do.

Don’t drive people away with snotty responses here. The questions they have, the words and phrases they use, and their satisfaction with the community brings in more traffic and participation over the long-run.

That time you spend chastising newcomers for trying to get a quick answer to their problem is far better spent getting them a quick answer to their problem.

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