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The latest insights on community strategy, technology, and value by FeverBee’s founder, Richard Millington
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Founder of FeverBee
People only complain about things they have an interest in.
If someone complains about an aspect of your community, ask them if they want to help fix it. Or better, ask them how they would like it fixed and provide the resources they need to get the job done.
You might just turn a disgruntled member into a proud power user.
