Month: March 2014

Until 2006, I did community management like everyone else. I would launch the site, try to get lots of people to join, and then work

If you're trying to encourage knowledge sharing within organizations, two strategies seem to work well.  Competition Strategy The first is a competition strategy. Q&A-orientated sites

Peter flips communities.  He buys communities (mostly forums, applies best practices to them, increases the monthly revenue, and sells them for a profit). Traditionally, this

Don't add a new tool unless you're sucking in prospective members from the tool.  Jelly, Pinterest, Instagram, FourSquare, Twitter, Quora, YouTube, Facebook, LinkedIn, Slideshare, blogs are all

You can follow every single best practice and still fail if you can’t interact like a human being. Situations like this are the extreme, but

In the early stages, the community manager typically performs all the tasks in the community management framework. They develop the strategy, invite people to join,

Imagine you run the support forums for a popular product, e.g. a web browser.  Several hundred million people use your product every day.  Whenever they

We're looking for a community consultant to join us at FeverBee. You will be helping clients develop and manage effective online communities. This includes helping develop community strategies

Don’t allow members to speak in multiple languages within the same community. The reason should be obvious. Fewer members will be able to understand it.