Year: 2011

See below for my slides from my keynote speech at the CSN Conference in Amsterdam last week: How to build a thriving online community

GenerationBenz on form again. This time with a great example of how not to send a community reminder. Hello Richard, This is an automatic notification

There isn’t a single, perfect, moderation strategy. It depends who your audience is and what environment you’re trying to provide for them. The temptation is

Most organizations aren't sure what they need to develop a community. There are some elements that help and others which are essential.  Essential community assets

There isn’t enough attention to go around. There is a finite number of people on the planet and an increasing number community projects. In some

Every single online community needs a news page. This news page should be the landing page. You can (and should) have other elements on your

Ning is a great platform for amateur community builders to develop a thriving community. On my hourly consulting calls with those that use Ning, a

Most successful communities you see today began with a thin wedge. The successful communities you see today began small. They focused on a single, tiny,

Organizations take a macro approach. When they want to interact with a group of people; they send a message to them all. That isn’t very