Month: October 2008

Every night, from 4am to 6am, a hosting bug messed up our iGUK website. The format went crazy and precisely 32 anonymous users were erroneously

What Matters? Average time on site. How many members are actively participating once a week. Members meeting new people who can help them. Whether the

Maybe, it depends. It depends if you’ve established yourself as an authority beforehand, or you’ve got the respect of those who have. It depends if

If you want someone to join an online community, try talking about them. People are staggeringly self-interested. If you want a group of people to

It’s basic customer service. If you’re building an online community, handling problems and helping people, then make your phone number available. You will probably solve

What’s your big play this week? What’s the fun tactic you’re using to grow your numbers? You should execute one every week. You can theme

Building the first online community of it’s kind is tough. You have to overcome resistance to new technology and distrust of people online. You have

A blog is a brilliant tool to spread ideas, but it’s not usually the best tool to build an online community. A blog doesn’t allow

Ask each of your 10 helpers to find someone they think will love the community to test it out. They report their feedback, and you