I was recently honoured to participate in a podcast with Sitevisible on the current climate of online communities and what happens next.
The podcast covers:
1. Maximising the utility of the community rather than the use
2. Making sure it’s easy to find answers to the questions being asked
3. Helping to give people a sense of autonomy within a community
4. Understanding the difference between joining a community and participating in a community
5. What to measure and report in online communities.