Community Strategy Insights

The latest insights on community strategy, technology, and value by FeverBee’s founder, Richard Millington

Frequency, Open Rates, And Action

Richard Millington
Richard Millington

Founder of FeverBee

The higher the frequency of e-mails you send, the less they will be opened by members.

Regular, scheduled, e-mails with similar subject lines tend to be ignored.

This is why digests perform terribly compared with real-time notification of new activity.

We know what to expect in the digest. We believe we will browse it later, but we never do. It's never urgent. Never a priority. It never gets ready. 

Even if you stumble upon a successful time, novel subject line style, and a format for an e-mail, that will only last until it becomes mundane. Then this too will be ignored.

Mix up the frequency, subject lines, and content of the e-mails which go out to members. 

If open-rates decline, stop sending e-mails for a few weeks, then send two in one week. Use e-mails to bump up activity levels and notify members of major (genuinely) interesting things to pay attention to. Check the open rates and adapt as you go. 

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