Month: December 2019

If search is responsible for the majority of traffic to a customer community, it helps to optimise your community for search. For example, take this

It’s tempting to believe you can nurture the first sparks of activity into a thriving community. Any sparks will do…right? Wrong! Any activity won’t do.

A holiday season story for you. In one of my first video gaming communities, we tried to organise a secret santa for members. One member

Replace your community guidelines with a guide. Filemaker (a client) is a great example. When you join, you’re taken through a guide that deeply engages

Your community should filter out all but the essential topic news and save everyone time. A single roundup of new product information, major announcements, and