Month: May 2014

In February we were thrilled to host the Virtual Community Summit here in London.  If you couldn’t attend, you can find the videos below:  

We’ve negotiated a few discount codes for events I’ll be speaking at over the next two months.   CMXSummit. New York City (June 12th –

Recently, we have been experimenting with how to significantly improve the way we communicate with members. We do this by better understanding their motivation.  McLlelland

Our thinking on recruiting a community manager has evolved a lot. Early on, we made a few mistakes. Now we’re much better. Our criteria usually

If someone asks a question, answering that question feels like the right thing to do. But it isn’t. By definitely answering that question, you only

More than anything else, your members want the community to be about themselves and the people they care about.  A decade ago now, I made

20 communications from your community a week is probably too many.  3 to 5 feels about right.  You have to make tough decisions about what

You’re very visible.  This means some members might want to know more about you. They might search for you, look at your social media accounts,

I’m pretty excited to announce I’ll be speaking to 500 community professionals at the CMX Summit in New York on June 12 – 13.  The