Month: September 2013

One of the questions we ask prospective members of a community of practice is where do you want to be in 5 years time? Another

It’s tempting to divide the community into distinct sections based around the products you sell or existing market segments. This makes it neat and simple

We’ve found using a phrase almost identical to the one above motivates a lot of contributions to the community. Everyone wants to be perceived as

We believe in decisive moderation, something we want to outline here. There are three principles at work here:  1)    Your time is valuable. You have

Who do you feel are your peers? Your peers are those that have similar backgrounds, experiences, skills, or (sometimes) aspirations as yourself. It’s easier to

In our new community, we do a lot of discussion shuffling. We tweak which discussions appear, where they appear, and if they appear at all.

Every morning you face the same temptation. You want to check your e-mail, visit the community, and respond to what’s happened/happening. The problem is this

You can’t tell members to stop the behaviour and expect it to stop. The behaviour is a symptom of the environment, an attitude, or a