Month: October 2009

Match your community platform to it’s size. A mailing list is brilliant for up to 40 members. After that you need something bigger, like a

The current process for recruiting online community managers is crazy. Forget the job description. Instead, invite interested people to create a fan group for your

It’s your weekly management meeting. You’re an important community manager, so you’re invited. The team takes turns giving updates of their work. The sales team

Last September I wrote a critical, but constructive, post about Digital Nomads, Dell’s community for officeless workers. I love the concept, hate the execution. Today,

Looks at the top 30 Causes competing in America’s Giving Challenge. You will notice two major things. 1) You probably haven’t heard of any of

Is there a link to join your online community in your e-mail signature? Yes? Good. What about your employees (esp. customer facing)? Yes? Great! What

The members of the online community you’ve painstakingly built will spend much of their time talking about really inane things. They’re going to talk about

There are some blog posts that have radically influenced how we think of building online communities. Below are a few of the best of the

People really love talking about themselves. Half of a conversation is wasted waiting for your turn to speak. We get bored when we can’t talk