DESIGNING THE COMMUNITY EXPERIENCE
We can help you understand what your members really want and design the entire community experience around these desires. This includes developing your community website, keeping members engaged, developing gamification and ‘superuser’ programs, and more.
Developing the Community Website
We can guide you through the entire process of creating the RFP, selecting and negotiating with vendors, negotiating fees, finding an implementation partner, designing the community, migration, SEO support, and optimizing the community for your members.
Gamification and Superuser Programs
Gamification and superuser programs have a huge impact upon member participation. We’ve helped dozens of clients design and implement effective programs which increase participation and sustainably reward the behaviors that matter.
Onboarding and Automation Rules
In the majority of communities, most newcomers don’t stick around. We can design detailed onboarding processes and automation rules (email systems) engage members at and ensure your newcomers become regular, active, members of your community.
Improving behavior, empathy, and quality of discussions
A community isn’t the same as providing customer service. We help our clients raise the quality of behaviors and ensure they cater to their members deeper desires, not just their immediate needs. We set in place standards of participation, clear member guidelines, moderation systems, and more.
Click on any of the logos below to view the thriving community for each client.
“When we were working on migrating our communities with over 60,000 registered members from one platform to another, the guidance and wisdom of FeverBee helped us make responsible and smart choices. Our community members and our organization value what we have created, so it was essential that we didn’t mess this up. Thanks to FeverBee and their wise and experienced guidance, we’ve been able to make great choices that will allow us to develop and grow our communities into the future.”
Mike Lawson, Head of Experience, Diabetes Hands Foundation
“Compared to other community content, we felt Feverbee’s evidence-based model for developing vibrant and engaging communities would best meet our needs. We needed a consultant who had expertise and cared to learn what work we had already done and help shape it. We have had a fabulous launch of our community and members are engaging and learning out loud together. All of the detail that went into the process was worth it – it worked, and continues to shape our ongoing management plan and expectations.”
Teresa H. Caraway (PhD, CCC-SLP, LSLS, Cert AVT), CEO, Hearing First
“Working with Feverbee was very straightforward. They ensured they clearly understood our expectations of their work and produced a useful report for us which played a major part of negotiating a new community platform with senior management. I’d not hesitate to work with them again.”
Freya Grummit, Community Manager, Big Lottery Fund
“Until recently, my only experience of communities was making a few posts on Facebook and some online forums. That’s why we engaged FeverBee’s consultancy service to help us improve our internal GeoScience communities. In the last 6 months, we have learnt a lot and made significant progress that would not have been possible on our own. With guidance and support from Nancy & Rich we now have the right direction and understanding to maintain and develop our communications & knowledge sharing.”
Richard Shirley, Software and Development Project Manager, CGG
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