Results for Susan Burton

Overall

Community Strategist

Strategy

Specialism

Level 4

Content

Level 1

Technical

Specialism

Level 3

Business

Specialism

Level 3
Last updated: 17th Jun 2021

Goals for August 2021

Susan Burton hasn't set up any goals yet

Upcoming

Strategy

Engagement

Content

Technical

Business

Strategy
  • Identified and pursue my community's big wins.
  • Created a long-term community roadmap
  • Developed and implemented unique member segments
  • Benchmarked community against best practices
  • Undertaken a stakeholder analysis
  • Used engagement data to determine which activities are working
  • Used engagement data to decide future activities.
  • Created a decision tree to guide major decisions
  • Identified the ROI of community
  • Used roadmap to drive all major decisions
Engagement
  • Started a group for top members to give feedback
  • Developed processes to remove bad actors
  • Approved guidelines and standards with HR/PR/Legal
  • Developed an automated onboarding journey
  • Created community guidelines
Content
  • Created a popular community newsletter
  • Developed and executed a content calendar
Technical
  • Managed relationships with community vendors
  • Proactively addressed privacy, security, and negate risks
  • Benchmarked community technology against best practices
  • Develop specifications for custom community improvements
  • Introduced popular new community features
  • Created a technology roadmap in line with current trends
  • Created a community website request for proposal (RFP)
  • Integrated third-party tools with community
Business
  • Undertaken a full stakeholder analysis
  • Developed strong relationships with stakeholders from senior leadership to junior employees
  • Written job specifications and interviews candidates
  • Measured and improved performance of a community team
  • Managed $100k+ community budgets
  • Created community engaged reports
  • Presented community internally
  • Created an approved community ROI model
  • Created a custom community dashboard
  • Created a community-first mentality among senior leaders

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