Results for Kelly Jurotich

Overall

Community Strategist

Strategy

Level 3

Content

Level 2

Technical

Specialism

Level 4

Business

Level 3
Last updated: 16th Jun 2021

Goals for August 2021

Kelly Jurotich hasn't set up any goals yet

Upcoming

Strategy

Engagement

Content

Technical

Business

Strategy
  • Identified and pursue my community's big wins.
  • Used audience research to identify what members need.
  • Created a long-term community roadmap
  • Set up controlled experiments
  • Used engagement data to decide future activities.
  • Used engagement data to determine which activities are working
  • Undertaken a stakeholder analysis
  • Benchmarked community against best practices
Engagement
  • Created a strong sense of community
  • Answered the majority of questions within 24 hours
  • Developed an automated onboarding journey
  • Create unique journeys for different member segments
  • Improved speed of resolution, % of questions resolved, and quality of responses
  • Created community guidelines
  • Approved guidelines and standards with HR/PR/Legal
  • Developed processes to remove bad actors
  • Managed paid moderation teams
Content
  • Improved community website copy
  • Designed an automated filter system to highlight best content
  • Created highly engaged community content
  • Created groundbreaking community content (wikis, websites, databases, books etc...)
Technical
  • Introduced popular new community features
  • Resolved most technical issues
  • Resolved major technical challenges
  • Undertaken a technology risk analysis
  • Proactively addressed privacy, security, and negate risks
  • Benchmarked community technology against best practices
  • Develop specifications for custom community improvements
  • Created a community website request for proposal (RFP)
  • Research pros and cons to select community platform
  • Integrated third-party tools with community
  • Managed relationships with community vendors
Business
  • Scheduled regularly meetings with stakeholders
  • Undertaken a full stakeholder analysis
  • Secured considerable additional resources
  • Developed strong relationships with stakeholders from senior leadership to junior employees
  • Written job specifications and interviews candidates
  • Measured and improved performance of a community team
  • Created a custom community dashboard
  • Created a community-first mentality among senior leaders

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