Results for Jessica Schwartz

Overall

Community Manager

Strategy

Level 3

Content

Level 1

Technical

Level 3

Business

Level 3
Last updated: 17th Jun 2021

Goals for August 2021

Jessica Schwartz hasn't set up any goals yet

Upcoming

Strategy

Engagement

Content

Technical

Business

Strategy
  • Identified and pursue my community's big wins.
  • Used audience research to identify what members need.
  • Developed and implemented unique member segments
  • Undertaken a stakeholder analysis
  • Used engagement data to determine which activities are working
  • Used engagement data to decide future activities.
  • Identified the ROI of community
  • Established a strategic plan
  • Created a long-term community roadmap
Engagement
  • Started a group for top members to give feedback
  • Developed a formal MVP / Superuser program
  • Recognised great contributions
  • Improved speed of resolution, % of questions resolved, and quality of responses
  • Answered the majority of questions within 24 hours
  • Managed paid moderation teams
  • Developed an automated onboarding journey
  • Approved guidelines and standards with HR/PR/Legal
  • Created community guidelines
  • Organized large-scale community events
Content
  • Developed and executed a content calendar
  • Created a popular community newsletter
  • Feature best community contributions
Technical
  • Created a community website request for proposal (RFP)
  • Resolved most technical issues
  • Benchmarked community technology against best practices
  • Develop specifications for custom community improvements
  • Introduced popular new community features
  • Research pros and cons to select community platform
  • Integrated third-party tools with community
  • Managed relationships with community vendors
Business
  • Scheduled regularly meetings with stakeholders
  • Developed strong relationships with stakeholders from senior leadership to junior employees
  • Written job specifications and interviews candidates
  • Measured and improved performance of a community team
  • Created community engaged reports
  • Presented community internally
  • Created a custom community dashboard
  • Created a community-first mentality among senior leaders

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