Results for Sophie Thomas

Overall

Community Strategist

Strategy

Level 1

Content

Level 2

Technical

Specialism

Level 4

Business

Level 3
Last updated: 6th Jul 2021

Goals for August 2021

Sophie Thomas hasn't set up any goals yet

Upcoming

Strategy

Engagement

Content

Technical

Business

Strategy
  • Identified and pursue my community's big wins.
  • Used audience research to identify what members need.
  • Undertaken a stakeholder analysis
  • Used engagement data to determine which activities are working
Engagement
  • Recognised great contributions
  • Developed an MVP program which drives multiple benefits
  • Managed paid moderation teams
  • Approved guidelines and standards with HR/PR/Legal
  • Created community guidelines
  • Answered the majority of questions within 24 hours
  • Created a strong sense of community
  • Developed an automated onboarding journey
  • Organized large-scale community events
Content
  • Created content which drives high search traffic
  • Created highly engaged community content
  • Developed and executed a content calendar
  • Created a popular community newsletter
  • Improved community website copy
  • Persuaded members to create long-form content
Technical
  • Managed relationships with community vendors
  • Integrated third-party tools with community
  • Research pros and cons to select community platform
  • Proactively addressed privacy, security, and negate risks
  • Created a technology roadmap in line with current trends
  • Introduced popular new community features
  • Develop specifications for custom community improvements
  • Resolved most technical issues
  • Benchmarked community technology against best practices
Business
  • Scheduled regularly meetings with stakeholders
  • Undertaken a full stakeholder analysis
  • Created a custom community dashboard
  • Created community engaged reports
  • Managed $100k+ community budgets
  • Created career roadmaps for community staff
  • Measured and improved performance of a community team
  • Written job specifications and interviews candidates
  • Developed strong relationships with stakeholders from senior leadership to junior employees

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