Results for Mark McKergow

Overall

Community Manager

Strategy

Level 1

Content

Level 2

Technical

Level 1

Business

Level 1
Last updated: 24th Jun 2021

Goals for August 2021

Mark McKergow hasn't set up any goals yet

Upcoming

Strategy

Engagement

Content

Technical

Business

Strategy
  • Undertaken a stakeholder analysis
Engagement
  • Developed an automated onboarding journey
  • Recognised great contributions
  • Managed paid moderation teams
  • Organized large-scale community events
  • Improved speed of resolution, % of questions resolved, and quality of responses
  • Created community guidelines
  • Answered the majority of questions within 24 hours
Content
  • Feature best community contributions
  • Created groundbreaking community content (wikis, websites, databases, books etc...)
  • Created highly engaged community content
  • Designed an automated filter system to highlight best content
Technical
  • Resolved most technical issues
  • Resolved major technical challenges
  • Proactively addressed privacy, security, and negate risks
Business
  • Scheduled regularly meetings with stakeholders
  • Developed strong relationships with stakeholders from senior leadership to junior employees
  • Presented community internally
  • Created community engaged reports

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