Results for Raccine Malcolm

Overall

Director Level

Strategy

Specialism

Level 4

Content

Specialism

Level 4

Technical

Specialism

Level 4

Business

Level 3
Last updated: 20th Apr 2021

Goals for May 2021

Raccine Malcolm hasn't set up any goals yet

Upcoming

Strategy

Engagement

Content

Technical

Business

Strategy
  • Identified and pursue my community's big wins.
  • Developed and implemented unique member segments
  • Undertaken a stakeholder analysis
  • Established a strategic plan
  • Created a long-term community roadmap
  • Created a decision tree to guide major decisions
  • Identified the ROI of community
Engagement
  • Approved guidelines and standards with HR/PR/Legal
  • Developed an MVP program which drives multiple benefits
  • Create unique journeys for different member segments
  • Improved speed of resolution, % of questions resolved, and quality of responses
  • Managed paid moderation teams
  • Created a strong sense of community
  • Developed a formal MVP / Superuser program
Content
  • Feature best community contributions
  • Built a self-sustaining system for attracting high-quality contributions
  • Created a popular community newsletter
  • Created a digest of top contributions
  • Created groundbreaking community content (wikis, websites, databases, books etc...)
  • Persuaded members to create long-form content
  • Developed and executed a content calendar
Technical
  • Research pros and cons to select community platform
  • Proactively addressed privacy, security, and negate risks
  • Benchmarked community technology against best practices
  • Integrated third-party tools with community
  • Undertaken a technology risk analysis
  • Created a technology roadmap in line with current trends
Business
  • Recruited great community talent
  • Presented community internally
  • Created community engaged reports
  • Developed strong relationships with stakeholders from senior leadership to junior employees
  • Written job specifications and interviews candidates
  • Secured considerable additional resources
  • Undertaken a full stakeholder analysis
  • Scheduled regularly meetings with stakeholders
  • Measured and improved performance of a community team

Join FeverBee’s Accelerator and Rapidly Advance Your Community Skills

Click below to start now

Start now

©2021 FeverBee Limited, 1314 New Providence Wharf, London, United Kingdom E14 9PJ FEVERBEE