Results for Valerie Mercadante

Overall

Moderator

Strategy

Level 2

Content

Level 2

Technical

Level 2

Business

Level 1
Last updated: 22nd Jun 2021

Goals for August 2021

Upcoming

Strategy

Engagement

Content

Technical

Business

Strategy
  • Used audience research to identify what members need.
  • Established a strategic plan
  • Identified the ROI of community
  • Used engagement data to decide future activities.
  • Used engagement data to determine which activities are working
Engagement
  • Answered the majority of questions within 24 hours
  • Recognised great contributions
  • Create unique journeys for different member segments
  • Developed an automated onboarding journey
  • Created a strong sense of community
  • Created a gamification system with multiple tracks
Content
  • Developed and executed a content calendar
  • Improved community website copy
  • Feature best community contributions
Technical
  • Resolved major technical challenges
  • Introduced popular new community features
  • Resolved most technical issues
  • Develop specifications for custom community improvements
Business
  • Developed strong relationships with stakeholders from senior leadership to junior employees
  • Created community engaged reports

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