Results for Francesca Faina

Overall

Community Manager

Strategy

Level 3

Content

Level 3

Technical

Level 2

Business

Level 1
Last updated: 17th Jun 2021

Goals for August 2021

Francesca Faina hasn't set up any goals yet

Upcoming

Strategy

Engagement

Content

Technical

Business

Strategy
  • Used audience research to identify what members need.
  • Used roadmap to drive all major decisions
  • Developed and implemented unique member segments
  • Undertaken a stakeholder analysis
  • Used engagement data to determine which activities are working
  • Used engagement data to decide future activities.
  • Set up controlled experiments
  • Established a strategic plan
Engagement
  • Recognised great contributions
  • Started a group for top members to give feedback
  • Developed a formal MVP / Superuser program
  • Created community guidelines
  • Developed processes to remove bad actors
  • Organized large-scale community events
  • Developed an automated onboarding journey
  • Created a strong sense of community
Content
  • Created a digest of top contributions
  • Developed and executed a content calendar
  • Created highly engaged community content
  • Created groundbreaking community content (wikis, websites, databases, books etc...)
  • Created a popular community newsletter
  • Feature best community contributions
  • Designed an automated filter system to highlight best content
Technical
  • Integrated third-party tools with community
  • Resolved most technical issues
  • Created a technology roadmap in line with current trends
  • Proactively addressed privacy, security, and negate risks
Business
  • Undertaken a full stakeholder analysis
  • Scheduled regularly meetings with stakeholders
  • Created community engaged reports

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