The Discussions You Can’t Google

Discussions you can't google

We often wrestle with how advanced discussions in a community should be. Should we let people come and ask the simplest, easiest, questions in our community?

Who Is Responsible For Keeping It Updated?

Make a list of 5 really critical pieces of information. This can be information that’s critical to your team (or to your community). What are

Big Wins And Incremental Improvements

Last week we ran a split test on our mailing list. You can see the results below (or click here). We predicted that ‘collaboration book’

Collaboration

We’re working on a book about collaboration. We suspect the same scientific principles we’re using to build thriving communities can be applied even more effectively

Asking People Why They Don’t Participate (and deciphering answers)

Here is a fun task. Keep a notepad next to your laptop. Any time you participate in an online community (or even an online discussion)

Functional Communities And Remarkable Edges

There’s a gap between the communities that die and those that thrive. It’s filled with communities that lack a remarkable edge. They lack the ‘thing’

Should You Call Or Should You Type?

It’s not even close, is it? Try it for yourself. Take a recent discussion you’ve had via instant messenger and say it out loud either

Getting And Letting

Too many discussions begin with ‘how do we get….?’ usually followed by something people don’t want to do. How do we get people to join

In The Format They Want

We recently received good feedback on our design brief. The design brief itself wasn’t particularly impressive. The positive feedback was more about we took the

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