Heavy Handed Moderation

There is an example I use in my community management training courses. In a movie magazine’s community, there was a ferocious debate about the greatest

Working

What hours is your community most active? What hours does your community manager work? I'm amazed by how often the two are extremely out of

Speaking at E-Virus in Vilnius, Lithuania on Sept, 22

I'm thrilled to announce that I'll be speaking at E-Virus in Vilnius, Lithuania on September 22nd.  The talk will cover:  The benefits of online communities Which organizations

Common Branded Community Mistakes (Example)

UK Marketing Jobs launched the UK marketing network; a community for marketing professionals in the UK to network. Here is a snippet from the UK Marketing Network

Master Engagement Before Growth

The temptation for communities with low levels of activity is to grow. This is usually a mistake. If you can’t engage the members you have,

Clever Registration Process

Jake McKee points to this clever integration of a registration page, Facebook and human motivation.    I don't think we're even close to scratching the

How Do You Get Your Audience To Interact?

Baroness Newlove buries her key point in an otherwise interesting report. “Think first about developing community spirit (not necessarily fighting crime)“ The problem in most

The Broader Role Of Moderators In Online Communities

The traditional moderator role focuses on the problems of a community. People might post bad things, conflicts might erupt etc.. Moderation doesn’t have to be

The Status Dilemma: Don’t Bite The Hook

Every day, someone will say something you disagree with. They might even say something about you. We’re very sensitive about our status. Most arguments are

Subscribe for regular insights