Month: June 2010

How do you handle an important community member who is causing problems but you don’t want to lose? Most punishments (removing posts, reprimanding, banning) exacerbate

If members are contributing their advice, it’s because they want to be seen as smart. If members are arguing, they probably feel insecure. If members

If this was the first thing you saw when you visited a new community, what would you do? You would leave and never come back.

If you’re new, here’s a background primer on successful communities. Successful online community building is connecting a group of people online and making them feel