Online Community Software and Platforms

Telligent

Star Rating

Telligent is a leader in community software for digital marketing and support communities. Its social software solutions help bring together modern collaboration technologies into a single integrated suite that includes social applications and social services. Telligent’s solutions include both external customer and internal employee communities.

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Overview

Telligent
Telligent is a leader in community software for digital marketing and support communities. Its social software solutions help bring together modern collaboration technologies into a single integrated suite that includes social applications and social services. Telligent’s solutions include both external customer and internal employee communities.
2004
  • Enterprise-level features and customisability at a considerably lower total cost of ownership than other enterprise players
  • Newest version (10.0) is built with a mobile-first design, optimized for handheld devices
  • Highly configurable reporting and analytics
  • Particularly good integration with Sitecore Content Management System
  • Extensible platform. 100% of the APIs are available to integrate with or develop on the platform
  • SSO supported
  • Telligent has a partner eco-system that continues to grow with a few trusted partners
  • If you're not invested in MS.NET Technologies or looking for deep document collaboration, this may not be the right platform for you
  • If you choose Telligent you will need technical support to get things up and running and maintaining it will require extra effort
  • Anyone looking for simple ready to use/plug and play applications should be cautious of Telligent
Telligent

Pricing

46800.00
  • 0 to 250k page views or API calls per month: $46,800
  • 250k to 500k page views or API calls per month: $78k
  • 500k to 1m page views or API calls per month: $POA
  • 1m+ page views or API calls per month: $POA
2 Year
No
Yes, get a free trial
Negotiated
  • All functionality comes out-of-the-box:
  • Limited: $15k to $30k
  • Medium: $40k to $80k
  • High: $85k to $150k
None
  • Quickstart workshop: $20k
  • Admin training: $2,500
  • Developer training: $5,000

Details

Enterprise
  • Two-factor authentication
  • Login IP Ranges
  • SSAE 16 SOC 2 audits
  • ISO 27001/27018
  • Secure data centers
  • Continuous security penetration testing
  • Independent security penetration testing
Support package
SAAS or On-premise
  • Canned Reports
  • Customizable Reports
  • Supports Google Analytics
  • Omniture
  • API for integration/selective exports
Medium
API’s available + pre-built integrations with other systems
  • Gamification
  • Ideation
  • Product Reviews
  • Sitecore
  • Salesforce integration
  • SharePoint
  • Pinterest
  • Amazon S3
  • Azure
  • Badges
  • Wiki
  • Chat
  • Mobile SDK
  • Community SDK
  • ShareThis
  • Widget Studio
  • Social sign-up (Google)
  • Social sign-up (Twitter)
  • Social sign-up (Facebook)
  • Social sign-up (Other)
  • SSO (native or 3rd party)

Notable Clients

Features

Analytics / Reporting toolsAutomated community tour for newcomersAutomation rulesBloggingCase ManagementDirectoriesDiscussions / Activity FeedDocument CollaborationDocument PreviewsDocument SharingDocument UploadsEvents Calendar with RegistrationGroups (Public, Private, Secret)Knowledge BaseMention by @name
Mentor / volunteer matchingMicrositesMobile AppModeration toolsPermissions configurable by rolePersonalizationPollsPrivate Messaging / NotificationsQuestions (with ability to mark questions correct)Ratings and reviewsResponsive designSEO friendly linksSpam control toolsTask Management

Customer Reviews of Telligent

Reviews Summary

Star Rating
4.4 out of 5
  • Saas model with full DTAP capability
  • Complete and powerful out of the box. No need for a tech resource to get started.
  • Low TCO. Lean operation.
  • Developer friendly which really unleashes powerful additional capabilities.
  • Responsive company and community
  • The platform has some Editor (TinyMCE) quirks. They are small. I can live with them but sometimes you need to explain a user how it works. Should be more intuitive.
  • Shame it has no basic Case Management capability for Support handling.
  • Integration with Slack and MS Teams is not yet available allowing notifications in Communication tools. It is planned.
  • Calendar application is missing common features, such as recurring events
  • Somwhat steep learning curve for developers
* Taken from our most recent reviews

Latest Reviews

Person

Star Rating Powerful and flexible with low TCO

Out of the box this platform is already very complete. It is logical and gives your community leaders the capability to engage they way they want. The real power comes alive when you get requests over... Read Full Review

January 8, 2019 | W Rijsemus

Person

Star Rating Solid product improves with each release

We have been using Telligent Community in an educational setting for the past eight years, During that time, we've seen the product evolve and focus on a user-friendly, cohesive feature set that is we... Read Full Review

May 15, 2017 | Robert Miller

Person

Star Rating Great platform with flexibility for any type of community

Telligent provide a great community platform that has been growing and evolving over the last decade.
The out the box experience provides you with a range of applications (including blogs, forum... Read Full Review

March 17, 2017 | Rhys Godfrey

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All Customer Reviews

Person

Star Rating Powerful and flexible with low TCO

January 8, 2019 | W Rijsemus

Out of the box this platform is already very complete. It is logical and gives your community leaders the capability to engage they way they want. The real power comes alive when you get requests over time that you need to fill. Under the hood is everything you need to be a bit more exotic. It is extremely flexible and with some development resource this thing allows you to execute on your strategies like Employee Engagement, Branding, Leadgen, Innnovation or Customer Success in the most productive way.
Been using it for years in 2 companies (External and Hybrid Internal/External) and not the product nor the company has ever let me down. They are razorsharp with their own community and they have come true on that very single question you need to answer: "Do I trust you to be there when I need you?". That is what I call a bang for a buck. Extremely lean with great experience.

  • Saas model with full DTAP capability
  • Complete and powerful out of the box. No need for a tech resource to get started.
  • Low TCO. Lean operation.
  • Developer friendly which really unleashes powerful additional capabilities.
  • Responsive company and community
  • GDPR compliant with European datacenter and datafencing
  • On brand experience possible
  • New analytics modules
  • Roadmap determined by their Community
  • The platform has some Editor (TinyMCE) quirks. They are small. I can live with them but sometimes you need to explain a user how it works. Should be more intuitive.
  • Shame it has no basic Case Management capability for Support handling.
  • Integration with Slack and MS Teams is not yet available allowing notifications in Communication tools. It is planned.
Person

Star Rating Solid product improves with each release

May 15, 2017 | Robert Miller

We have been using Telligent Community in an educational setting for the past eight years, During that time, we've seen the product evolve and focus on a user-friendly, cohesive feature set that is well integrated, flexible, and chock full of options for fine-tuning the experience.

  • Robust REST, in-process (server-side), and widget (client-side) APIs for interacting with the product and content
  • Discreet subsystem for running background jobs.
  • Built with the needs of the developer in mind without sacrificing the end-user experience
  • Thorough and responsive customer support
  • Calendar application is missing common features, such as recurring events
  • Somwhat steep learning curve for developers
  • When self-hosting, applying upgrades requires many manual steps, particularly with a customized UI
Person

Star Rating Great platform with flexibility for any type of community

March 17, 2017 | Rhys Godfrey

Telligent provide a great community platform that has been growing and evolving over the last decade.
The out the box experience provides you with a range of applications (including blogs, forums, media galleries, wikis, and ideas) that you can combine for different groups within your community. This combined with the other standard features gives the flexibility to make the community fit your users.
If you reach the limits of what can be configured out the box, the platform has a lot of developer extensibility points that can be used to alter or expand functionality or customise the design.

  • Wide range of out the box features
  • Array of extensibility points for developers to customise the community
  • Most communities will want some amount of developer time to customise look and feel or features
  • Some of the customisation options aren't familiar to most developers, so can take a little getting used to
Person

Star Rating Nothing Better Out There than Telligent

March 14, 2017 | Luke Davidson

I have been a developer on Telligent for 9 years. I started working on the platform at Microsoft Dynamics where I was the lead developer for 8 years. I have since moved on and am working for another company on the Telligent platform.

This platform is a developer's dream. In my 9 years there has not been a single request the platform couldn't handle via their widget UX framework, theming or back-end plugin development.

It has a robust rules engine, realtime notifications, job scheduler, and too many other features to list. There is also a team of developers that is constantly improving the platform and coming out with new releases.

The online support community is also fantastic as Telligent makes it a priority to answer all the questions posted in their forums.

  • Great Support
  • Robust APIs (Widget, REST, Plugin, etc)
  • Proprietary
Person

Star Rating A strong start.

March 14, 2017 | Oliver Mott

We recently moved over from a legacy system and had become accustomed to poor service standards and costs at every turn.



  • Telligent / Verint, the individuals and teams we've worked with from the founder Rob to the day to day support staff have all been helpful, knowledgeable and great to work with.
  • The system itself we are still learning and perhaps training is an area which could improve so their clients can fulfill the potential of this great platform.
Person

Star Rating A solid product

March 9, 2017 | Anonymous

We've used Telligent for over one year now. Recommend getting a Developer on board to take advantage of all Telligent has to offer.

  • Aggregate activity reporting is fantastic
  • Rules engine is robust - we haven't taken full of advantage of it but plan to do so
  • Easy to use site
  • Limited to no individual member reports
  • Logic to add features to groups is a little funky - once you do it a few times it makes sense
Person

Star Rating Great high-volume platform

March 9, 2017 | Anonymous

Stable platform particularly good for large communities with a lot of traffic, content and groups. Good for customer communities, members orgs and internal communities (integrates with SharePoint). Good value.

  • Good pricing model - not expensive.
  • Reliable - doesn't fall over.
  • Easy to manage.
  • Not the most straightforward to configure.
  • All the essential features but if you want something extra you'll have to have it built.
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