Online Community Software and Platforms

Jive

Star Rating

The leading provider of modern communication and collaboration solutions for business, applying powerful technology that helps employees, partners and customers work better together.

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Overview

Jive
The leading provider of modern communication and collaboration solutions for business, applying powerful technology that helps employees, partners and customers work better together.
2001
  • Jive supports both external and internal communities
  • Particularly well known for internal communities
  • Strong document collaboration and search features – good for knowledge management communities
  • Numerous integrations available via API’s
  • Built-in analytics
  • Mobile support is out of the box
  • Has a good ecosystem of implementation partners, so you’re not locked into working with Jive’s own professional services group for implementations
  • Company has struggled in public trading
  • An expensive solution
  • Choice between on-premise, hosted, and cloud deployments can be confusing
  • You’ll trade price for less customisation flexibility in the cloud, multi-tenant version
  • Hosted implementations are highly customisable but yearly upgrades can be quite costly
Jive

Pricing

150000.00
  • 0 to 5m (per month): $150k
  • 5m to 8m (per month): $180k
  • 8m to 15m (per month): $225k
  • 15m+ (per month): Negotiated
3 Year
No
Yes, get a free trial
Negotiated
  • Encryption: $75k (annual)
  • E-Discovery: $50k (annual)
  • Enhanced Disaster Recovery, Ideation, Antivirus Protection, Basic/Advanced User Sync, Online Chat: $20k (Annual)
  • Limited: $15k to $50k
  • Medium: $50k to $150k
  • High: $150k to $500k
None
  • Video usage (over XGB): $3/GB

Details

Enterprise
  • Two-factor authentication
  • SSAE 16 SOC 1 audits
  • U.S. – Swiss Safe Harbor
  • TRUSTe (US-EU compliant)
  • HIPAA
  • ISO 27001/27018
  • Gramm Leach Bliley Act (GLBA)
  • Secure data centers
  • Continuous security penetration testing
  • Independent security penetration testing
Support package
SAAS or On-premise
  • Canned Reports
  • Realtime data visualization
  • Supports Google Analytics
  • Omniture
  • Download CSV detail data
  • API for integration/selective exports
Medium
API’s available + pre-built integrations with other systems
  • Gamification
  • Ideation
  • Learning Management System
  • Bunchball
  • SharePoint
  • Box
  • Social sign-up (Twitter)
  • Social sign-up (Facebook)
  • SSO (native or 3rd party)

Notable Clients

Features

Analytics / Reporting toolsAutomated community tour for newcomersAutomation rulesBloggingCase ManagementDirectoriesDiscussions / Activity FeedDocument CollaborationDocument PreviewsDocument SharingDocument UploadsEvents Calendar with RegistrationGroups (Public, Private, Secret)Knowledge BaseMention by @name
Mentor / volunteer matchingMicrositesMobile AppModeration toolsPermissions configurable by rolePersonalizationPollsPrivate Messaging / NotificationsQuestions (with ability to mark questions correct)Ratings and reviewsResponsive designSEO friendly linksSpam control toolsTask Management

Customer Reviews of Jive

Reviews Summary

Star Rating
4.0 out of 5
  • Easy to use out of the box widgets
  • Supports all content types
  • Easy to join, navigate and use
  • Allows members to help with content clean up (mark outdated, mark correct, etc)
  • Nicely designed, to be used with very little custom work (unless you want something specific)
  • No "most recent activity" widget
  • The idea functionality isn't fully developed - you can vote, but there's no real way to set statuses or pull thorough reports for product management.
  • No widgets for ideas based on status.
  • You CAN do almost anything design-wise, but requires quite a bit of HTML custom work.
  • No query tool - only built in reports and massive exports.
* Taken from our most recent reviews

Latest Reviews

Person

Star Rating Deserves its reputation - expensive and impressive.

Jive is a powerful platform. Fully customizable, you can design all kinds of landing pages, spaces, and groups. We use Jive-X, which is in the cloud and has a bit less functionality than regular Jive.... Read Full Review

March 20, 2017 | Kristen Gastaldo

Person

Star Rating A very intuitive tool for users and managers

Jive is easy to set up and get started. The OTB platform can be used without heavy customization but there are tons of opportunities to customize if time and budget allow.

The platform i... Read Full Review

March 9, 2017 | Anonymous

Person

Star Rating Good features, mature platform, bit of a learning curve, and add-ons are pricey

In general, it's a great collaboration tool with nice social features, and permissioning for each space in the community is pretty fine-grained. IF you're using the on-prem product, I'd recommend usi... Read Full Review

March 6, 2017 | Anonymous

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All Customer Reviews

Person

Star Rating Deserves its reputation - expensive and impressive.

March 20, 2017 | Kristen Gastaldo

Jive is a powerful platform. Fully customizable, you can design all kinds of landing pages, spaces, and groups. We use Jive-X, which is in the cloud and has a bit less functionality than regular Jive.

It can handle all types of content - questions, discussions, blogs, collaborative documents, and ideas. Members have the ability to mark answers as correct, mark content outdated, etc.

Great search functionality. Has all the normal bells and whistles - private messaging, follow spaces, specific topics, etc. Members can have their own blogs, collaborate on documents.

All kinds of permission levels - you can basically set custom levels across every different space or group.

Analytics are good, but no real query tool.

  • Easy to use out of the box widgets
  • Supports all content types
  • Easy to join, navigate and use
  • Allows members to help with content clean up (mark outdated, mark correct, etc)
  • Nicely designed, to be used with very little custom work (unless you want something specific)
  • Good reporting by space/group/entire community
  • Lots of anti-spam measurements taken
  • Ability to handle LARGE migrations of content
  • No "most recent activity" widget
  • The idea functionality isn't fully developed - you can vote, but there's no real way to set statuses or pull thorough reports for product management.
  • No widgets for ideas based on status.
  • You CAN do almost anything design-wise, but requires quite a bit of HTML custom work.
  • No query tool - only built in reports and massive exports.
Person

Star Rating A very intuitive tool for users and managers

March 9, 2017 | Anonymous

Jive is easy to set up and get started. The OTB platform can be used without heavy customization but there are tons of opportunities to customize if time and budget allow.

The platform itself is very intuitive for users and for community managers.

  • Very intuitive
  • easy to set up out of the box
  • customizations are available
  • the cloud version is limiting for customizations
  • new upgrades & releases tend to come bugs
Person

Star Rating Good features, mature platform, bit of a learning curve, and add-ons are pricey

March 6, 2017 | Anonymous

In general, it's a great collaboration tool with nice social features, and permissioning for each space in the community is pretty fine-grained. IF you're using the on-prem product, I'd recommend using all their native add-ons, including gamification. The cloud version has some catching up to do with the on-prem product and third-party add-ons that I have used have been somewhat problematic. That said, if you buy on-prem, you're going to essentially need a person who can manage that server and do dev work for the community, so consider that expense. Jive-x allows an out of the box implementation, but it's not real pretty. It's great for documentation sharing and collaboration that's a lot better looking than SharePoint, and easier to use.

  • Good collaboration tools. Good social networking. Good search function. Fine-grained premissioning. Robust toolset. Stable and mature platform. Probably better for internal communities than external communities.
  • There's a bit of a learning curve for a new CM and the Jive community is byzantine. Permissions are so fine-grained that you can wind up spending a lot of time on permissions (KEEP IT SIMPLE!). Really maxing-out our Jive community is best with add-ons and they all cost $5-$10K. It's not cheap. Paid support is almost a must. You'll get pretty quick response, but if you don't buy that, I shudder to think what help you'll get.
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