The inSided community platform enables is a central place for customers to start conversations, ask questions, share ideas, respond to surveys and post articles. Organize your community into topics and allow community members to comment and vote.
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inSided
The inSided community platform enables is a central place for customers to start conversations, ask questions, share ideas, respond to surveys and post articles. Organize your community into topics and allow community members to comment and vote.
2010
- Reliable software.
- Issues are quickly resolved.
- Strategic support on how to get the best out of the community.
- inSided as a vendor doesn't just provide a SaaS platform, but really guides you through the entire community strategy in a very hands-on kind of way.
- The platform offers a great back-end system for moderators, but also possible to integrate with most large CRM systems.
- A costly solution
- Limited analytics
Pricing
10800.00
- 0 to 1m: $10.8k - $35k
- 1m to 2m: $35k - $75k
- 2m to 3m: $75k - $100k
- 3m to 10m: $100k - $150k
- 10m+: negotiated
1 Year
No
No free trial
Negotiated
- CRM integration for $12k:
- Onboarding - $2k - $10k:
- With additional possible implementation charges: $5k - $30k
None
None
Details
Enterprise
- Two-factor authentication
- U.S. – Swiss Safe Harbor
- TRUSTe (US-EU compliant)
- ISO 27001/27018
- PCI-DSS
- Secure data centers
- Continuous security penetration testing
- Independent security penetration testing
Support package
SAAS (Single Tenant)
- Canned Reports
- Customizable Reports
- Predictive analytics
- Realtime data visualization
- Supports Google Analytics
- Omniture
- Download CSV detail data
- API for integration/selective exports
Medium
API’s available + pre-built integrations with other systems
- Gamification
- Ideation
- Articles
- Surveys
- Badges
- Salesforce integration
- Zendesk integration
- Social sign-up (Google)
- Social sign-up (Twitter)
- Social sign-up (Facebook)
- Social sign-up (Other)
- SSO (native or 3rd party)
Notable Clients
Features
Analytics / Reporting toolsAutomated community tour for newcomersAutomation rulesBloggingCase ManagementDirectoriesDiscussions / Activity FeedDocument CollaborationDocument PreviewsDocument SharingDocument UploadsEvents Calendar with RegistrationGroups (Public, Private, Secret)Knowledge BaseMention by @name
Mentor / volunteer matchingMicrositesMobile AppModeration toolsPermissions configurable by rolePersonalizationPollsPrivate Messaging / NotificationsQuestions (with ability to mark questions correct)Ratings and reviewsResponsive designSEO friendly linksSpam control toolsTask Management
Customer Reviews of inSided
Reviews Summary
4.3 out of 5
- It is very easy in use for moderators
- We can change most of the settings ourselves
- Future requests are taken seriously
- They are always developing and improving
- Often new features
- Analytics dashboard is not (yet) extensive enough
- Not everything can be adjusted
- more expensive
- Analytics in the backend have limited functionality.
- Lacking a bit in the metrics department compared to other vendors.
Latest Reviews
InSided Review
A good platform to build up a community Read Full Review
December 28, 2017 | Anonymous
Great platform to built you own community
A great platform with good support from Insided Read Full Review
December 14, 2017 | Joos Luteijn
A good partner in crime
inSided offers a SaaS solution for communities. Their software is reliable and they always work on better and new solutions. Not only do they offer software, they really help you with getting the best... Read Full Review
March 17, 2017 | Stefan Verhoeve
InSided Review
Great platform to built you own community
A good partner in crime
Professional vendor with excellent community support
