The inSided community platform enables is a central place for customers to start conversations, ask questions, share ideas, respond to surveys and post articles. Organize your community into topics and allow community members to comment and vote.
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- Reliable software.
- Issues are quickly resolved.
- Strategic support on how to get the best out of the community.
- inSided as a vendor doesn't just provide a SaaS platform, but really guides you through the entire community strategy in a very hands-on kind of way.
- The platform offers a great back-end system for moderators, but also possible to integrate with most large CRM systems.
- A costly solution
- Limited analytics
Pricing
- 0 to 1m: $10.8k - $35k
- 1m to 2m: $35k - $75k
- 2m to 3m: $75k - $100k
- 3m to 10m: $100k - $150k
- 10m+: negotiated
- CRM integration for $12k:
- Onboarding - $2k - $10k:
- With additional possible implementation charges: $5k - $30k
Details
- Two-factor authentication
- U.S. – Swiss Safe Harbor
- TRUSTe (US-EU compliant)
- ISO 27001/27018
- PCI-DSS
- Secure data centers
- Continuous security penetration testing
- Independent security penetration testing
- Canned Reports
- Customizable Reports
- Predictive analytics
- Realtime data visualization
- Supports Google Analytics
- Omniture
- Download CSV detail data
- API for integration/selective exports
- Gamification
- Ideation
- Articles
- Surveys
- Badges
- Salesforce integration
- Zendesk integration
- Social sign-up (Google)
- Social sign-up (Twitter)
- Social sign-up (Facebook)
- Social sign-up (Other)
- SSO (native or 3rd party)
Notable Clients
Features
Customer Reviews of inSided
Reviews Summary
3.8 out of 5
- It's one of the community platforms
- It is very easy in use for moderators
- We can change most of the settings ourselves
- Future requests are taken seriously
- They are always developing and improving
- Expensive for what you get
- Less functional than other platforms
- Analytics dashboard is not (yet) extensive enough
- Not everything can be adjusted
- more expensive
Latest Reviews
All the features are lacking
They have all the features such as gamificaiton, so they can pass a checklist review, but all of their features are poorly designed. It's like someone made a minimum viable product and then never wen... Read Full Review
February 17, 2023 | Nicholas Tolstoshev
InSided Review
A good platform to build up a community Read Full Review
December 28, 2017 | Anonymous
Great platform to built you own community
A great platform with good support from Insided Read Full Review
December 14, 2017 | Joos Luteijn