Results for pheebkat

Overall

Director Level

Strategy

Specialism

Level 5

Content

Specialism

Level 5

Technical

Specialism

Level 5

Business

Specialism

Level 5
Last updated: 21st Oct 2022

Goals for November 2022

pheebkat hasn't set up any goals yet

Upcoming

Strategy

Engagement

Content

Technical

Business

Strategy
  • Identified and pursue my community's big wins.
  • Used audience research to identify what members need.
  • Developed and implemented unique member segments
  • Benchmarked community against best practices
  • Undertaken a stakeholder analysis
  • Used engagement data to determine which activities are working
  • Used engagement data to decide future activities.
  • Set up controlled experiments
  • Created a decision tree to guide major decisions
  • Identified the ROI of community
  • Established a strategic plan
  • Created a long-term community roadmap
  • Used roadmap to drive all major decisions
Engagement
  • Create unique journeys for different member segments
  • Answered the majority of questions within 24 hours
  • Created a strong sense of community
  • Developed an automated onboarding journey
  • Improved speed of resolution, % of questions resolved, and quality of responses
  • Organized large-scale community events
  • Created community guidelines
  • Approved guidelines and standards with HR/PR/Legal
  • Developed processes to remove bad actors
  • Managed paid moderation teams
  • Recognised great contributions
  • Started a group for top members to give feedback
  • Developed a formal MVP / Superuser program
  • Implemented a gamification system
  • Created a gamification system with multiple tracks
  • Developed an MVP program which drives multiple benefits
Content
  • Feature best community contributions
  • Persuaded members to create long-form content
  • Designed an automated filter system to highlight best content
  • Built a self-sustaining system for attracting high-quality contributions
  • Created a popular community newsletter
  • Improved community website copy
  • Created a digest of top contributions
  • Created groundbreaking community content (wikis, websites, databases, books etc...)
  • Created highly engaged community content
  • Created content which drives high search traffic
  • Developed and executed a content calendar
Technical
  • Research pros and cons to select community platform
  • Resolved most technical issues
  • Resolved major technical challenges
  • Undertaken a technology risk analysis
  • Proactively addressed privacy, security, and negate risks
  • Benchmarked community technology against best practices
  • Develop specifications for custom community improvements
  • Introduced popular new community features
  • Created a technology roadmap in line with current trends
  • Created a community website request for proposal (RFP)
  • Integrated third-party tools with community
  • Managed relationships with community vendors
Business
  • Scheduled regularly meetings with stakeholders
  • Undertaken a full stakeholder analysis
  • Secured considerable additional resources
  • Developed strong relationships with stakeholders from senior leadership to junior employees
  • Written job specifications and interviews candidates
  • Measured and improved performance of a community team
  • Recruited great community talent
  • Created career roadmaps for community staff
  • Managed $100k+ community budgets
  • Created community engaged reports
  • Presented community internally
  • Created an approved community ROI model
  • Created a custom community dashboard
  • Created a community-first mentality among senior leaders

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