Results for pheebkat
Overall
Director Level
Strategy
Specialism
Level 5
Engagement
Specialism
Level 5
Content
Specialism
Level 5
Technical
Specialism
Level 5
Business
Specialism
Level 5
Last updated: 21st Oct 2022
Strategy
Engagement
Content
Technical
Business
Strategy
- Identified and pursue my community's big wins.
- Used audience research to identify what members need.
- Developed and implemented unique member segments
- Benchmarked community against best practices
- Undertaken a stakeholder analysis
- Used engagement data to determine which activities are working
- Used engagement data to decide future activities.
- Set up controlled experiments
- Created a decision tree to guide major decisions
- Identified the ROI of community
- Established a strategic plan
- Created a long-term community roadmap
- Used roadmap to drive all major decisions
Engagement
- Create unique journeys for different member segments
- Answered the majority of questions within 24 hours
- Created a strong sense of community
- Developed an automated onboarding journey
- Improved speed of resolution, % of questions resolved, and quality of responses
- Organized large-scale community events
- Created community guidelines
- Approved guidelines and standards with HR/PR/Legal
- Developed processes to remove bad actors
- Managed paid moderation teams
- Recognised great contributions
- Started a group for top members to give feedback
- Developed a formal MVP / Superuser program
- Implemented a gamification system
- Created a gamification system with multiple tracks
- Developed an MVP program which drives multiple benefits
Content
- Feature best community contributions
- Persuaded members to create long-form content
- Designed an automated filter system to highlight best content
- Built a self-sustaining system for attracting high-quality contributions
- Created a popular community newsletter
- Improved community website copy
- Created a digest of top contributions
- Created groundbreaking community content (wikis, websites, databases, books etc...)
- Created highly engaged community content
- Created content which drives high search traffic
- Developed and executed a content calendar
Technical
- Research pros and cons to select community platform
- Resolved most technical issues
- Resolved major technical challenges
- Undertaken a technology risk analysis
- Proactively addressed privacy, security, and negate risks
- Benchmarked community technology against best practices
- Develop specifications for custom community improvements
- Introduced popular new community features
- Created a technology roadmap in line with current trends
- Created a community website request for proposal (RFP)
- Integrated third-party tools with community
- Managed relationships with community vendors
Business
- Scheduled regularly meetings with stakeholders
- Undertaken a full stakeholder analysis
- Secured considerable additional resources
- Developed strong relationships with stakeholders from senior leadership to junior employees
- Written job specifications and interviews candidates
- Measured and improved performance of a community team
- Recruited great community talent
- Created career roadmaps for community staff
- Managed $100k+ community budgets
- Created community engaged reports
- Presented community internally
- Created an approved community ROI model
- Created a custom community dashboard
- Created a community-first mentality among senior leaders
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