Month: February 2012

The more power you share with the community, the most active members will be.  Yes, you have less control. But you trade control for participation.

You have a short window to reverse a decline before it becomes a death spiral. In a death spiral the activity drops, members visit less

Remember the 4 fundamental things a community provides its members? These were a sense of belonging, mutual support, greater influence, and exploration. You have to

I was criticised for not having used Google+ hangouts before last week. Someone who is heavily involved in online communities should know how to use

Quick wins help establish momentum. Quick wins show the audience that the community can make a difference. A problem with most non-profit communities is they

Frequently refer to individuals and the impact they have made. That impact doesn’t have to be huge. Initiating a good discussion is an impact.Posting a

FirearmsTalk just made a major change. They created a new forum for every US state, listed alphabetically. They had a lot of demand from members,

Professional community managers don’t use guesswork, they have a proven process. Professional community managers use data to identify where they are now, proven theory to

Mary runs a community which receives millions of visitors a month, over a hundred registrations a day, and about 500 comments per week. She asked