Building Community Superuser Programs That Succeed. A terrific guide for Community Managers from @ilovethehawk
Every community has a group of leaders who are more vocal, visible, active or productive than the rest of the audience. Superuser or ambassador programs allow you to take that top performing percentage and leverage their knowledge, energy, and skills to benefit your organisation.
In this resource we break down and examine many programs – both successful and unsuccessful – in an effort to help arm you with the information required to design, build and run a successful program of your own.