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  • Richard Millington is the founder of FeverBee, a community consultancy and Professional Community Management course. Richard is also the author of Buzzing Communities: How To Build Bigger, Better, And More Active Online Communities. Richard's clients have included Google, AutoDesk, United Nations, Novartis, Wikipedia, Oracle, The World Bank, Diabetes Hands Foundation, Fidelity Investments, and many more. Richard is also the the author of the Online Community Manifesto.

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Comments

Dane Findley

Fan-freakin'-tastic! What a valuable list.

What I would add -- and this is important -- is that #7 on the list, "Participate," should be systematized, with its own checklist that is always evolving and improving.

There are a lot (A LOT!) of moving-parts to online engagement, and without systems, it's too easy to lose consistency or to let items fall through cracks.

Lewis Poretz

Great stuff! - So easy to fall of task... gonna post these guides on my wall as a daily reminder - TY for sharing

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