FeverBee SPRINT

  • On Feb 24 - 25, the Europe's top 250 community professionals are going to SPRINT in London. Will you join them?

Community Training

About Rich

  • Richard Millington is the founder of FeverBee, a community consultancy and Professional Community Management course. Richard is also the author of Buzzing Communities: How To Build Bigger, Better, And More Active Online Communities. Richard's clients have included Google, AutoDesk, United Nations, Novartis, Wikipedia, Oracle, The World Bank, Diabetes Hands Foundation, Fidelity Investments, and many more. Richard is also the the author of the Online Community Manifesto.

    e-mail: richard@feverbee.com
    T:+44 (0)7763 831931

    Loading

« Cheap Web Traffic | Main | Community Leadership Program »

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8354de10f69e20120a5c08bb8970c

Listed below are links to weblogs that reference How To Handle Troublemakers:

Comments

Nostriluu

Ahh, trolls? Usually these people have a point, but are ineffective at communicating it, so their style becomes aggressive.

Your measures are punitive. Here's a novel idea for many communities: try to understand, help and enable trolls. They probably do have something to say, which may not be the mainstream view but is still valid. You may not be ultimately successful, but your community will grow stronger and mature beyond grade school behavior.

As the Internet expands communities where people are treated as equally and honestly as possible will become more normal. Think of wikis where typically 'users' have about as much control as 'admins' to create and edit pages, categories, etc, or twitter where celebrities can talk in a more normal, less managed fashion.

There are already too many communities (typically forum based) populated with corporate apologists who take pleasure in shutting people down over ultimately reasonable or progressive issues. These communities become more fixed and exclusive and like an aging population, become smaller and die off. If you just want to do it for your job it's one thing, but to build an honest participatory future it's better to shoot for the horizon.

The comments to this entry are closed.

Buy Buzzing Communities

Subscribe to FeverBee

  • Get free updates by e-mail

Become a Fan