Month: October 2011

When we talk about bad community management, we usually point to examples of a staff member who said something stupid. I don’t consider it bad,

I'm speaking at Matt Cheney's fantastic PajamaConf today (Sunday). My talk begins at 11:00am EDT (4pm BST), only costs $10, and you wont even have

For years we've believed that technology is the cutting edge in our industry. We try to figure out how to user ever newer technology platforms

If you can identify and isolate the elements in successful communities, you can apply them to develop any number of online communities. For years, we

The terrific Kathy Sierra left an important comment over a week ago. “By using an “incentive”, they are risking de-valuing the very act they are

I used to tell companies what they were doing wrong and what they should be doing to develop their community. They would thank me, pay

Don’t underestimate just how important getting that first contribution is. When someone joins your community, the very next page should be a single discussion or