Community Training

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Paul Johnston

congratulations, richard. clear, compelling and insightful. very impressive.


This is the ONLY newsletter we really look forward to! Keep up the great advice.

Mark & Emma

Thanks for your detailed and constructive commentary on our new Mayo Clinic online community for patients and caregivers. You raise some good points, and we'll see what changes we can make to improve the user experience.

We look forward to seeing this community grow, and clearly we will be modifying elements in response to feedback. I appreciate you sharing yours.

Lee Aase
Mayo Clinic Center for Social Media

Dan Hinmon

Gutsy analysis, Rich. So many good, practical ideas here to apply to whichever communities we're trying to build. Classy response from Lee Aase. Keep up the good work!


Richard, this feedback was helpful and insightful. Thanks for the thorough analysis.

I applaud Mayo's efforts to push along patient engagement via a social network that encourages an online community that helps each other and helps Mayo to be better listeners to its consumers.

At Alliance Health, we have learned a lot over the years about the challenges of building effective communities in health. You raise some great points. Thankfully, more and more companies are taking the steps to invest in social...albeit maybe in smaller doses...such that players like us can continue to invest in better User Experience, Design, Features and Content offerings.

As you point out, all necessary to get to that next level community offering and consumer value prop.

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