Community Training

About Rich

  • Richard Millington is the founder of FeverBee, a community consultancy and Professional Community Management course. Richard is also the author of Buzzing Communities: How To Build Bigger, Better, And More Active Online Communities. Richard's clients have included Google, AutoDesk, United Nations, Novartis, Wikipedia, Oracle, The World Bank, Novartis, Fidelity Investments, and many more. Richard is also the the author of the Online Community Manifesto.

    e-mail: richard@feverbee.com
    T:+44 (0)7763 831931

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Comments

Jon M Bishop

Hey Rich

That's an interesting way of looking at things. I'm having this very issue on my forum.

I understand what you mean by the community wanting to protect their space but I have to disagree with thinking it is a good thing when they are downright aggressive and libelous in their response to new comers.

The regulars have their own space within the forum and yet they come out into other spaces, that are sometimes the only place people can find answers to business related questions, and start abusing these people.

I believe this behaviour is born out of allowing the regulars to get away with abusiveness / scaring away newbies for a long period of time so I do not condone such behaviour on the forum anymore.

Richard Millington

You're right Jon.

Being scary from the outside is one thing, being outright abusive is another entirely.

Stuart Foster

It's a matter of perspective and balance. You have to ensure that your core community is slightly intimidating to outsiders. (A sign of a solid core).

But you have to ensure they are open to new ideas and members at the same time. Insularity is great for the members, horrible for a business.

Jason Terhorst

I've been trying to do this in lists and forums I've been in, related to iPhone development, because we've recently had an influx of the "get rich quick" types - including Indian coders - who expect you to basically code their project for them rather than learning for themselves. It's a poison to any programming community, especially if people keep feeding them.

Jon M Bishop

Hey Jason, I think in your case it is OK for your community to band together and protect themselves from such negative external influences on your boards.

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