What do you do when your community website goes down?
Do you call the tech guy and wait for it to come back online? How long will that be? Minutes? Hours? Days? Communities quickly dissipate without a home.
Do you have a backup home? A chat room or forum hosted elsewhere? Do you have a mailing list? What is your plan B and do members know what it is?
Better, can you make it a fun experience? Can you ask your community to find experts who can fix the problem? Can you host a competition in the downtime? Can you set tasks that people can tackle?
Now for the more fun question, you can answer this.
What do you do when your competitor’s community is down?
As far as competitors: generally, offer support to the members of ther community. No reason to be gloating or negative. Take the high road, wish people the best, see if there is some way in which you can help.
People remember that stuff.
Posted by: Kyle Maxwell | Monday, 22 December 2008 at 20:16