About Rich

  • Richard Millington is the founder of FeverBee Limited, an online community consultancy, and The Pillar Summit, an exclusive course in Professional Community Management. Richard's clients have included the United Nations, The Global Fund, Novartis, Oracle, OECD, BAE Systems, AMD and several youth & entertainment brands. Richard is also the the author of the Online Community Manifesto.

    e-mail: richard@feverbee.com Tel:+44 (0)20 7792 2469

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Bryan Person

Rich:

At LiveWorld we employ a couple of different kind of moderation. The first is the traditional one of reviewing posts and approving/removing posts that don't meet the publicly stated community standards (and internal moderation guidelines).

The second is what we call "social hosting," and that includes the more proactive duties that you ascribe to facilitators. Social hosts are the moderators who jumpstart discussions when needed, who connect the dots between conversations in disparate areas of the community, who connect members to each other, etc.

We find that social hosting can be critical to the success of a community, particularly when it's young and still finding its legs.

Bryan Person | @BryanPerson
LiveWorld

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