Vanilla's forum software is used by top brands to engage customers, drive loyalty and reduce support costs.
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- Easy to use
- Deploy in cloud or as self-hosted free version
- Visually appealing interface
- Optional sidebar for displaying categories can be styled through HTML/CSS
- Robust anti-spam tools and techniques
- Multi-forum support
- Built in gamification engine
- Enterprise cloud pricing is more costly than many of the free forum options
- Customer support does not include live chat
- No reply by email functionality if self-hosted
- No searchable member directory
Pricing
- 0 to 600k: $3.6k
- 600k to 3m: $7.2k
- 3m to 30m: $14.4k
- 30m+: Negotiated
- Open source / self-hosting: $0
- Optional migration support (included in some plans): Varies
- Optional integration support: Varies
- Optional design services: Varies
Details
- Login IP Ranges
- SSAE 16 SOC 1 audits
- U.S. – Swiss Safe Harbor
- ISO 27001/27018
- Qualys SECURE Seal
- Independent security penetration testing
- Canned Reports
- Customizable Reports
- Supports Google Analytics
- API for integration/selective exports
- Ideation
- Salesforce integration
- Zendesk
- Social Media
- Wordpress
- Mailchimp
- Wish List
- ShareThis
- Github
- Pockets
- Viglink
- Multi-forum Management
- Mulit-lingual
- Gamification
- Badges
- Social sign-up (Google)
- Social sign-up (Twitter)
- Social sign-up (Facebook)
- Social sign-up (Other)
- SSO (native or 3rd party)
Notable Clients
Features
Customer Reviews of Vanilla
Reviews Summary
4.2 out of 5
- user friendly
- easy to customize
- SSO options
- lot of features
- reasonable price
- very limited and badly documented API
- quite buggy
- Non mission-critical bug fixes can take a long time to resolve
- Does not integrate with some of the systems I use (e.g Hootsuite)
- Dashboard elements are sometimes unintuitive
Latest Reviews
Good but not great
We use the hosted option and are quite happy with it. We would welcome more gamification options... Read Full Review
July 13, 2017 | Anonymous
Great software and a responsive team
I'm one of Vanilla's earliest customers, having used them since 2012. We've been impressed by the stability of the platform, and have built a great relationship with the company over the years.
... Read Full Review
June 29, 2017 | Patrick Groome
Seamless Import, Top-Notch Support
The platform is easy to customize and very robust for our members who "always want the latest thing." Normally that would kill my budget, but Vanilla has almost everything I need right out of the box.... Read Full Review
March 23, 2017 | Patrick McCrann