Having clearly documented processes and guidelines is important regardless of the size of your program, but it’s ok to start small and build on things as you scale.
Having a clear program objective and structure with basic documentation should be your baseline. If you only have 10 or 15 members then that documentation and structure can be casual. It’s easy to keep tabs on and communicate with a small number of members, and they can help you to define your program as you test and iterate. Your relationship with each individual will likely be strong and heavily trust based.
As your program scales, it will become more important to formally document your whole program so that you can keep control of your members, your processes and your brand messaging. As well as protecting yourself and your members, your documentation will support easy staff handovers and future scalability. You may have multiple staff members or even teams working on the program, so clear guidelines and processes will become fundamental to success.
Here are the things that you should consider documenting for internal use:
- Program objective
- Member roles and responsibilities
- Code of Conduct
- Training material
- Term and reapplication process if applicable